سياسة الاسترجاع و الاستبدال

Terms and Conditions of Sale - Al Amoudi Store Website: www.alamoudi-store.com 1. Introduction This document defines the terms and conditions that regulate the contractual relationship between Al Amoudi Store (referred to later as "the store," "we," "us") and the customer ("you," "the customer") regarding the purchase of products through our website or via our mobile applications. Completing the purchase process on the site constitutes your acceptance of these terms and your full commitment to them. Your use of the site is also subject to our privacy policy, which is an integral part of these terms. 2. Orders and Acceptance of Purchase 1- Seller All products displayed on the site are sold either directly by Al Amoudi Store or through authorized partners. 2- Order Confirmation Your order is only accepted after you receive an official notification via email or SMS confirming the order. If we are unable to fulfill the order for any reason, we will notify you without deducting any amounts. 3- Cancellation by Customer You may cancel the order at any time before shipping without any fees. 4- Cancellation by Us We reserve the right to cancel the order in the following cases: - Non-completion of payment process. - Lack of response from you when requesting additional necessary information for delivery. - Inability to reach you to coordinate delivery. - Evidence of bulk or unusually frequent purchases. 3. Payment Methods 1- Accepted Payment Methods: You can pay using: - Credit or debit cards. - Electronic wallet linked to your account on the site. - Cash on delivery (up to 6,500 SAR). 2- Payment Authorization: When submitting an order, you grant us the right to authorize the payment provider to deduct the due amount from your selected method. 3- Changes to Payment Methods: The store reserves the right to modify or replace accepted payment methods at any time without prior notice. 4. Shipping and Delivery 1- Shipping Fees: Delivery charges are applied as shown on the order details page. 2- Delivery Timelines: Estimated delivery times are displayed on the purchase page before completing the order. 3- Delay in Delivery: If there is a delay in delivery due to circumstances beyond our control, we will notify you immediately. 4- If Delivery Fails: If the product cannot be delivered, we will contact you to arrange a new appointment. If not arranged, we reserve the right to cancel the order. 5- International Shipping: When ordering products from outside the Kingdom, you are responsible for complying with local customs regulations and paying applicable fees. 6- Transfer of Ownership: Ownership of the product transfers to you upon delivery and full payment. 7- Issuance of Invoices: We issue an electronic invoice sent to your email. 5. Return and Replacement Policy 1- Accepted Return Cases: - Receiving a different product than requested. - Receiving a product that does not match the description. - Presence of damage or manufacturing defect. 2- General Return Conditions: - The product must be in its original condition. - Return it in its original packaging with all attachments. - Opened electronics are only accepted if a discrepancy from the description is proven. 3- Change of Mind: Products can be returned within 15 days, and 7 days for refurbished products, provided they have not been used. 4- Non-Returnable Products: - Hazardous or flammable materials. - Damaged or used products. - Products without the original serial number. - Opened personal or health care products. 5- Return Mechanism: Please log into "My Account" and select "Request Help" or contact us directly. 6. Warranty and Maintenance 1- Warranty Period: Al Amoudi Store offers a warranty on some products for a specified period, detailed in the product description, starting from the date of receipt. 2- Scope of Warranty: The warranty covers manufacturing defects appearing during normal use of the product. It includes repair, replacement, or refund depending on the product's condition. 3- Refurbished Products: Refurbished products are granted a limited warranty of no more than six (6) months unless otherwise specified. 4- Warranty Exclusions: - Damage caused by misuse or neglect. - Attempted repair by unauthorized parties. - Use of non-original accessories. - Damage caused by accidents, liquids, or shocks. - Software modifications such as "root" or "jailbreak." - Removal of serial numbers or breaking seals. 5- Maintenance Request Procedures: Please contact us via "Contact Us" in your account section or through the official channels specified on the site, and we will guide you to the authorized service center. 7. Liability Limits 1- Scope of Our Responsibility: We are not responsible for any indirect, incidental, or consequential damages resulting from the use of products, including but not limited to: - Loss resulting from delivery delays. - Damage caused by unauthorized repairs. - Data loss from replaced or repaired devices. - Full reliance on the information provided in the product description. - Business disruption or lost opportunities due to delivery delays. 2- Maximum Liability: If our responsibility is proven, the maximum compensation shall not exceed: - The value of the claimed product plus the original shipping costs, or - Three hundred (300) SAR, whichever is less. 3- Compensation: By agreeing to the terms of sale, you agree to compensate us for any losses, claims, or expenses arising from: - Your violation of these terms. - Your illegal use of products or the site. - Your breach of applicable laws. 8. Law and Dispute Resolution 1- Applicable Law: These terms are governed by the laws and regulations in force in the Kingdom of Saudi Arabia. 2- Dispute Resolution: In case of any dispute, it is recommended to attempt an amicable resolution by contacting us. If no resolution is reached within 45 days, the dispute may be referred to arbitration according to the approved legal procedures. 3- Legal Relationship: These terms do not interpret as partnership or agency, and each party retains its legal independence. 9. General Provisions 1- Amendments: We reserve the right to modify these terms at any time. The updated version will be published on the site, and your continued use of the site indicates acceptance of the amended terms. 2- Force Majeure: We are not responsible for any delay or failure in performance due to circumstances beyond our control, such as natural disasters, government decisions, or service interruptions. 3- Severability: If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain effective. 4- Waiver: Failure to exercise any of our rights does not constitute a waiver of those rights, and any waiver must be in writing. 5- Continuity: These terms remain valid even after your account is canceled or suspended, regarding any obligations or liabilities incurred prior. 6- Contact Us: For inquiries or support, please visit the "Contact Us" section on the site.